Pump Products recently held a training seminar and Q&A session with Michael, the Northeast territory manager representing A.Y. McDonald Mfg. Co. This training session was just one of a number of such sessions designed to familiarize Pump Products application engineers and marketing staff with a manufacturer’s products, processes and customer service capabilities. Pump Products employees will in turn be able to better communicate about those products to customers.
Cutaway of an A.Y. McDonald submersible well pump, now on display at our front counter
The talk centered specifically on A.Y. McDonald’s versatile and well-built submersible well pump line. The strength of A.Y. McDonald well pumps lies in their quality construction; all pump ends are made and manufactured in the United States. The target market for these well pumps is the discerning consumer who is willing to pay for quality manufacturing. While A.Y. McDonald has experimented with imported pump ends in the past, according to Michael, the company has rededicated itself to domestic manufacturing centered in its factory in Dubuque, IA.
Application engineer Nick examines the submersible well pump
Keeping design and manufacture in-house allows the company to have “wonderful customer service,” according to Michael.
“It’s a very tight knit and family-oriented group,” he said.
The focus on customer service is particularly important for A.Y. McDonald because it is a “boutique” manufacturer. That focus extends to shipment (A.Y. McDonald can drop ship directly from the factory) and to the warranty process. Most pumps carry a one year warranty, but extended warranties up to three and five years are also available. Michael estimated that he fields about one warranty request per month.
Michael lectures the gang
The group also talked about A.Y. McDonald’s vaunted SludgeMaster pump. Commonly used to get radon out of water cisterns, the SludgeMaster is powered by an air compressor and can evacuate mud, gunk, leaves, twigs and other waste from a system. While it can’t run on pure solids – the pumping medium should be about 70% liquid – the SludgeMaster is still a heavy duty pump. It has been described as an “animal” or “beast.”
Some A.Y. McDonald literature
All in all, it was an enlightening and invigorating training session that strengthened the partnership between Pump Products and A.Y McDonald and has better equipped Pump Products to better serve the customer needs.
Pump Products application engineers are standing by to help you find the right pump, as well as to provide price quotes, stocking availability and shipping information. Call our toll free number 1-800-429-0800.