General FAQs

How was this FAQ created?

We complied a list of the most frequently asked questions sent to us by customers.

Shipping FAQs

How is the shipping handled by your company?

Parcel Shipping orders are shipped directly to your location. In Stock Orders received by noon ET on business days (Monday through Friday, excluding holidays) are packed and shipped the same day. Items ordered after noon ET will ship the following business day. All orders will be processed within 24 hours and shipped within the estimated delivery date. For additional information on our shipping policy click on "Shipping and Delivery" at the bottom of our home page.

Returns FAQs

How do I return a product?

In order to obtain a refund or exchange, prior approval must be given by  Please call 1-800-429-0800 (8AM-4:30PM, EST, Monday through Friday) for a customer service representative to help return your items.  For additional information on our return policy click on "Returns Policy" at the bottom of our home page.