CHANGE OR CANCEL ORDER

CHANGING YOUR ORDER BEFORE IT HAS SHIPPED

We are able to make changes to orders that have not yet been shipped if you contact us immediately after placing the order; please be prepared with your order number. At PumpProducts.com, we work hard to ship orders as quickly as possible, and your order could ship within a few hours of being placed. Unfortunately, we are unable to make any changes to an order once it has left our warehouse.

CANCELLATIONS

PumpProducts.com must be notified of all cancellations by phone. Orders can only be cancelled before they have shipped. Non stock motors that do not show as In Stock at the time of ordering are considered 'special ordered,' and can not be cancelled once a PO is sent to the manufacturer.  If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back with an RGA form. Call our customer service team at (800) 429-0800 to assist you. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return.