Refund and Return Policies: We would like to thank you for shopping at PumpProducts.com. Our Returns Policy and guidelines for returning merchandise can be found here
30 Day Return Policy
You may return any products and accessories within 30 days of delivery for a refund. The item must be in new, unused condition. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Non-Stock & Opened Packages
Any item that is not in stock at the time of purchase is subject to a 25% restocking charge. In addition, opened products and accessories are subject to a 25% restocking charge to cover testing, cleaning and repackaging expenses. Some items like mechanical seals will not work properly once handled as the oils on a person’s hands will prevent them from properly resealing again. These items once opened are not returnable. All non stock and opened items are still subject to the 30 day return policy, including freight deductions for items that qualify for free shipping.
Configured and Built-to-Order Items Are Non Returnable
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Other pumps, which are specially configured and are not returnable are Berkeley High Flow / High Efficiency Centrifugal Irrigation Pumps, Berkeley S.A.E. Centrifugal Series Pumps, Berkeley Frame Mount Centrifugal Series Pumps, Close-Coupled Motor Drive Series Pumps, Self-Prime Centrifugal Pumps, Multi-Stage Centrifugal Pumps and B6XT Centrifugal Pumps.
Factory Direct Items
Products shipped from the manufacturer cannot be returned to Pump Products. These items are shipped to you directly from the manufacturer and may be returned only with approval from the manufacturer. If approved, you may return the item directly to the manufacturer, shipping prepaid, using the shipping method of your choice. Some of the products we sell include free shipping, so if you return any of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for a 25% restocking fee to cover handling, testing, cleaning and repackaging expenses.
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs. In addition Opened Merchandise will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses.
Gas and Diesel Powered Items
There are no returns allowed for gas or diesel-powered items once said items have been oiled and/or gassed due to Federal regulations. If said items have been gassed or oiled they need to be taken to an authorized service center for repair which may be covered under warranty.
Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of the installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
Please inspect all delivery packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and contact a Pump Products customer service representative immediately with a description of the damage. We will contact the shipping company and begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing that it has been received. It is your right as a customer to fully inspect any delivery packages. In the event that you notice concealed damages after the driver has left, you must notify Pump Products within 5 days of receipt.
Pump Products honors all manufacturer warranties. If you encounter an issue with a product purchased through PumpProducts.com that is still covered by a valid manufacturer's warranty, please contact our Warranty Claims Department. Pump Products will assist you in getting your product evaluated as quickly as possible. In most cases the manufacturer will require you to first troubleshoot the issue with them directly in order to obtain a case or claim number. Manufacturer warranties allow for repair or replacement only. Items are not eligible to return for credit. Please note that the manufacturer’s warranty process can take anywhere between 1 to 4 weeks to process.
Warranty Shipping & Handling
Pump Products will happily assist the customer in the filing and follow up of all manufacturer warranty claims. The manufacturer’s policy does not cover any shipping or handling charges associated with any repaired or replaced material. If a manufacturer approves a warranty Pump Products will happily ship the replacement item from our extensive stock of Pump and pumping accessories. All shipping costs for doing so will be the responsibility of the customer, and will be charged prior to shipment. In addition a $25 handling charge for ground shipments, and $35 charge for freight shipments, will be applied to the order to cover the cost to package the pump properly prior to shipping.
-Call our customer care service at (800) 429-0800 to set up an RGA over the phone.
-Your RGA # MUST be included in the return package.
-Pack the item(s) securely in the original product packaging.
-Include all paperwork, parts, and accessories.
-All returned items must be brand new, unused and in their original packaging.
-Do not write on or place shipping labels directly on manufacturer packaging.
-Returned items will be inspected upon arrival.
-Send the return package to the address listed on your RGA.
-The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.
-You can expect a refund in the same form of payment originally used for the purchase within 2-4 weeks of our receipt of the returned items.