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Here’s another minty-fresh edition of everyone’s favorite semi-recurring content feature: Inspector Pumphead’s Quick Tips!

In this space, I, Inspector Pumphead from Pump Products, will be sending out friendly reminders and dispensing basic tips for ordering, maintaining and servicing pumps. The Inspector is in and here to help!

Quick Tip: Many online pump vendors do not honor or service warranty claims. 

Imagine, if you will, the feeling of finally receiving the brand new Zoeller sump pump you ordered a few days ago from PumpProducts.com. The look! The feel! The smell! The high quality engineering! And of course, nothing can beat the feeling of knowing that all your sump application needs will be met by a sturdy, reliable and high performing pump.

But then… the unthinkable happens. Something cracks or breaks. It may be a seal or a bearing. Or maybe the pump just seems to stop running. You check and make sure that there’s nothing clogging the pipes. There is definitely something wrong with your brand new pump and you don’t know what to do.

Forgiveness, please, for bringing up such a terrifying nightmare scenario. It’s scary and I don’t want to expose anyone to trauma. The intrepid shipping team at PumpProducts.com works hard to check that every pump that leaves our warehouse is in fine working condition (and it should be noted that Zoeller also factory tests all pumps before they are shipped). But still, we live in a broken and imperfect world. These things happen.

That’s why PumpProducts.com has a whole department dedicated to processing warranty claims for all of our manufacturing partners. These dedicated professionals will take all the pertinent information about your pump order, fill out the attendant paperwork and communicate with the factory to make sure you get a replacement pump in a timely manner. As a premier distributor we are authorized to file these claims. We go above and beyond for our customers.

The thing you should understand is that many big online vendors may list the same pumps at similar prices but without a warranty backing those orders up. If something goes wrong with the pump, you would have very little recourse for obtaining a replacement. You might just have to pay the cost of a full new pump.

We all hope to make it through life unscathed, but unfortunately what can go wrong often will go wrong. That’s why it’s important to have experienced professionals on your side, working to make things right. And if you want a little extra peace of mind, a battery backup pump is always a fine choice.

Pump Products sales specialists are standing by to help you find the right pump or part, as well as to provide price quotes, stocking availability and shipping information. Call 1-800-429-0800 to speak to an expert today.