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At Pump Products we work hard to make our website customer-friendly and to provide people with all the information they need to choose the right pumps and parts to suit their needs. That’s why we get repeat business from customers who like to put an item in a shopping cart, check out and receive it in 2-4 days.

But some people prefer to do things the old-fashioned way and phone in their orders. Still others find us on the internet and write to us requesting technical details and parts information. A steady rise in customer inquiries on all fronts has led to a corresponding increase in the number of application engineers Pump Products has brought on board to provide product support.

“We currently have six to eight product support specialists on the phones at all times in our New Jersey headquarters,” Says Product Expert Fred Hettinger. “We’re here from 8:00 a.m. to 4:30 p.m., Monday through Friday and a service forwards all inquiries after that for retrieval the next business day.  The same goes for e-mail inquiries to info@pumpproducts.com. Pricing is exactly the same whether someone places an order on-line or calls us so we treat them all the same way.”

In response to the high demand for precision pump sizing and selection information among online customers, PumpProducts.com has assembled a skilled staff from a wide range of backgrounds to provide customers with product support. Due to the wide variety of applications they are called on to address, Pump Products application engineers must have demonstrated expertise in a broad range of areas including pump service and repair, supply house sales and hydronic system engineering. Each brings experience in pump and parts selection, pump sizing, troubleshooting, system design, and day-to-day service issues to bear on customer inquiries.

“We pride ourselves on outstanding customer service,” says General manger Ed Drejman. “It’s just as important as technical know-how. Typically, people who call in want more information about a product. They want to make sure the pump they are looking to buy will work in their application. But they also want to know they’re dealing with someone knowledgeable who will stand behind their product, provide a good deal and deliver it quickly. We try and provide that. Our service representatives go the extra mile to satisfy our customers. They understand that in order to get a long-term commitment, we have to offer long-term value. This can be a challenge when 10 phones are ringing at once, but we do our best to treat each customer as if they just walked in to our store.”

Call 1-800-429-0800 to talk with one of our expert pump application engineers. The Pump Products team is standing by, ready to assist you.